Keytel Systems takes pride in providing innovative, top-tier outsourced IT services to our clients and creating a efficient, empowered, and friendly working environment for our employees. We are currently seeking an Office Coordinator to join our intentionally collaborative team and help us schedule, deliver services with maximum efficiency, and succeed! If you’re seeking to organize, innovate, and drive the day to day of a thriving and active SMB environment, we’re looking for you!

Responsibilities

• Coordinate our team to ensure our service delivery meets SLAs, we use resources effectively, and we're promoting synergy in an efficient and friendly workplace environment
• Drive end user requests to completion - identify/prioritize them, make sure they're resolved, and keep records
• Manage service requests, ticket creation, escalations, resource schedules, Service Boards, and Connectwise Calendar appointments
• Active communication w/ clients concerning impending changes, incident management, and post-resolution client satisfaction
• Schedule delivery of equipment or software installation

Required Skills

• People skills, positive mentality, and ability to change tasks rapidly—as a service business, we expect the unexpected to disrupt our plans
• Confidence and commitment to top-tier customer service in a fast-paced environment
• Initiative to build relationships, coordinate teams, and facilitate synergy
• Reliability, organizational skills, and documentation skills
• Leadership skills, teamwork, and value for our clients, our team, and our mission
• At least 1 year of demonstrable experience coordinating people, tasks, and schedules
• Ability to communicate with technical staff and non-technical end users, or willingness to learn related terms and diagnostic methods to ensure our techs know how to help our clients

Compensation:

• Starting range is expected to start at $19-22/hr and is scalable based upon experience.
• Retirement plan, paid time off, health insurance benefits, and bonus plan.
• Tuition reimbursement and professional development assistance.

Ready to apply?

• Quick apply with your resume
• Get a head start on the application process through our online portal here: https://www.ondemandassessment.com/link/index/JB-AFR6LU9GR?u=1047336