Are you looking for a tight-knit company that provides best-in-class technology services? Connected Right, LLC is seeking a passionate and detail-oriented Help Desk Support Analyst to join our dynamic in-office team. This is a fantastic opportunity to kickstart your IT career in a fast-paced, client-focused MSP where your contributions truly matter. This is an on-site opportunity located in Arlington, TX.

We’ll Provide:

• Collaborative Culture: Work with experienced professionals who value mentorship and teamwork

• Career Growth: Opportunities to advance within a company that invests in your development

• Meaningful Work: Help businesses stay secure, productive, and connected

• Modern Tools: Use industry-standard platforms to deliver top-tier service

• Competitive Salary: $45,000 - $55,000 depending on experience

What You’ll Do:

• Provide first-level technical support via phone, email, and ticketing system

• Troubleshoot hardware, software, and network issues

• Deliver professional and friendly customer service

• Escalate complex problems to senior technicians

• Document solutions and maintain accurate service records

• Assist with client onboarding and workstation setup

• Monitor systems and alerts to proactively resolve issues

Skills You’ll Need:

• Solid written and verbal communication skills

• PC Hardware familiarity

• Windows operating system familiarity

• IP-based networking familiarity/understanding

• Experience with any of the following a big plus: HaloPSA, NinjaRMM, ThreatLocker, Cisco Duo, Cove Backups, ConnectSecure, Copilot, ScalePad, ControlMap

Ready to Apply?

• Quick apply with your resume OR

• Get a head start on the application process through our online portal here:

https://www.ondemandassessment.com/o/JB-5TDFEO55Q/landing?u=1110981